Call Center Solution

First Contact Resolution (FCR), Average Order Value (AOV), and decreasing Cost per Contact (CPC), are achieved by balancing operational expertise with program insights.

Operational practices are uniquely customized and delivered to every client to achieve the desired quality and ROI in a proactive, transparent culture. We leverage insights and reports to drive operational decisions, to provide a high performance environment, and act as an extension of each brand that we work with.

We integrate the client brand into our operations to create a culture of brand specialists that are closely aligned with our client’s brand and company values. We focuses on hiring the best people to run our campaigns, from front-line agents and managers to our corporate staff in HR, Finance, IT, Marketing and Sales. By focusing on our values and hiring for talent, we are able to recruit and retain great people-fostering an aligned, committed corporate culture. We don’t just provide a service–we build a relationship and ensure our standards match each of our clients’ needs.

The last element that brings our approach full circle is our belief in being a true extension of each brand we work with, by fostering trust and transparency in each relationship. We work closely with our clients to create a Customer Experience Center of Excellence that provides the right technology, processes, and people to innovate customer service.

The feedback loop we insist on having with our clients guarantees constant communication and improvement. We focus not only on maintaining high levels of service, but also on achieving long-term business goals.

Our Clients are Mahindra & Mahindra, JK Trust & other....